Fare collection is often seen as just selling tickets. How do you view it?
Fare collection is about much more than facilitating transactions. It’s really the entry point to public transit. If we simplify payments and make them inclusive – whether through cash, mobile wallets, contactless cards or paper tickets – we’re lowering barriers to public transit. That doesn’t just make riding easier for current passengers, it also offers a strong incentive for new ones. At its core, fare collection is about ensuring transit remains a sustainable and accessible way of travel.
We often hear people talking about modularity when talking about fare collection systems. Can you explain what that is and why it’s so important?
In simple terms, modularity means flexibility, since no two transit networks are alike. Instead of one, big, rigid system, we provide building blocks that can be combined as needed. You start with what you need and expand, as your passengers and operational needs change. A modular system means you don’t have to choose just one way – you can build what works for you today and then add or change parts of it tomorrow.
Can you give an example of what that looks like?
Certainly. A transit agency might begin with traditional ticket vending machines and magnetic cards, then later introduce contactless payment options or access controls like our FareGo PG|50 fare gate. Our fare collection systems constantly evolve to adapt to our clients’ changing needs.
That sounds like a big advantage for agencies.
Exactly. It helps reduce costs because you don’t have to invest in a completely new system every time technology shifts. You can invest and modernize step by step. And it also means your system is resilient. Technology changes fast, and so do passenger expectations. With our modular portfolio, you can keep pace instead of being locked into one rigid setup.
Are there also any benefits for passengers?
Choice and simplicity. Some people want to pay with their phone, some with a bank card, others still with cash. A modular system allows all those options to coexist in one network. That inclusivity is really important – because the moment paying for a ticket becomes difficult, you risk losing riders. With modular systems, everyone finds their preferred way to travel, and it all works seamlessly together.
Looking ahead, what kind of impact do you think modularity can have in shaping the future of public transit?
The fare collection systems we deliver today need to stay relevant for years to come. That’s why modularity is the foundation of our portfolio. It gives agencies the ability to integrate new technologies, new mobility services and new forms of payment as they emerge. In short, it ensures public transit keeps up while staying accessible and appealing for passengers.
Thank you, Leah, for your valuable insights!