• HG TransLink

Nationwide account-based ticketing for the Netherlands

Challenge

Translink is an association of Dutch public transport operators and operates the national smart card system “OV-chipkaart”. 

The system has now been successfully operating for more than 10 years. In order to set the course for an equally successful future, it now has to be adapted to changing demands in public transport and prepared for future challenges. 

For this reason, Translink aims to 

  • simplify access to public transport 
  • improve customer convenience
  • optimize use of capacity
  • increase cost efficiency

Solution

The existing technology of the OV-chipkaart system was found to be unsuitable to cope with the scale of modernization as planned. The only way to lay the foundation for a future-proof concept is by introducing a modern system platform, Scheidt & Bachmann‘s account-based ticketing system (ABT system) FareGo Suite was therefore selected.

For the first time, the new set-up will enable Translink to allow its passengers to use EMV bank cards and other contactless media for public transport. Once the contactless card reader has been adapted, this media will then be able to be read by the OV-chipkaart field devices, which can therefore continue to be used.

FareGo Suite is parameterizable and scalable through a modular system architecture. Thus Translink’s new ticketing solution is able to adapt to changing demands and will provide tailored performance for many years to come.

Execution

In developing the ABT solution, Scheidt & Bachmann is working closely with the Chinese solution provider and system operator Octopus Applications Limited.  The technologies of the two companies are merged in the ABT system and further development is carried out on a collaborative basis. The current OV-chipkaart system is already based on Octopus technology and some of the field devices were provided by Scheidt & Bachmann, and thus provides Translink with a competent team at hand which is able to implement the new project from a single source.

Implementation of the FareGo Suite and activation of the ticketing functions will be carried out in a number of phases. Phase 1 will involve pilot operation by the operator HTM in Den Haag, during which individual trips will be handled via the account-based ticketing system. In Phase 2, other operators will be added and the scope will be expanded to include integrated handling of successive individual trips as a connected journey. This strategy will allow smooth introduction of the new system for both operators and passengers.

While Scheidt & Bachmann and Octopus take care of the technical realization of the project the company BlueBridge Transactions acts as a broker between Translink and involved stakeholders. BlueBridge pursues the goal to deliver account-based mobility services into international markets as a standadized portfolio. Thus Blue Bridge will make the account-based ticketing technology available not only for Translink but also for transportation companies and further markets like the parking sector.

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